Social Customer Service Excellence

-- viewing now

The Social Customer Service Excellence certificate course is a vital program designed to empower professionals in the critical area of social customer service. With the rapid growth of digital communication, businesses increasingly rely on social media as a primary platform for customer interaction.

5.0
Based on 2,988 reviews

4,170+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This course is crucial in today's industry, where 80% of companies use social media for customer service, and 67% of consumers use social networks for customer support. By enrolling in this course, learners will acquire essential skills in social customer service, including strategy development, communication, problem-solving, and multichannel management. These skills will enable them to create exceptional customer experiences, leading to increased brand loyalty and revenue. As a result, this course equips learners with the necessary tools for career advancement in a wide range of industries, offering a competitive edge in a rapidly evolving digital landscape.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Social Listening: Understanding customer needs and sentiments by monitoring social media conversations.
• Social Media Policy: Establishing guidelines for employee behavior on social media platforms.
• Social Channel Selection: Choosing the right social media platforms for customer engagement.
• Quick Response Time: Minimizing response time to customer inquiries on social media.
• Personalization: Tailoring responses to individual customer needs and preferences.
• Escalation Procedures: Handling complex customer issues and knowing when to escalate them.
• Training and Development: Providing customer service representatives with the necessary skills and knowledge to excel in social customer service.
• Customer Advocacy: Turning satisfied customers into brand advocates on social media.
• Measuring Success: Tracking and analyzing social customer service metrics to improve performance.

Career path

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
SOCIAL CUSTOMER SERVICE EXCELLENCE
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment