Sales Negotiation & Closing Techniques
-- viewing nowThe Sales Negotiation & Closing Techniques certificate course is a powerful learning experience that enhances essential skills for sales professionals. This course focuses on practical strategies to effectively negotiate and close deals, ensuring maximum profitability and customer satisfaction.
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Course details
• Understanding Sales Negotiation: This unit covers the basics of sales negotiation, including its importance, benefits, and common challenges. It also explores the difference between negotiation and persuasion. • Preparing for Sales Negotiations: This unit focuses on how to prepare for sales negotiations, including researching the customer, setting goals, and developing a negotiation strategy. • Building Rapport and Trust: This unit discusses the importance of building rapport and trust with customers during sales negotiations. It covers techniques for active listening, questioning, and empathy. • Identifying Customer Needs and Wants: This unit teaches how to identify customer needs and wants during sales negotiations. It covers techniques for probing, clarifying, and summarizing. • Presenting Your Solution: This unit discusses how to present your solution during sales negotiations. It covers techniques for presenting value, handling objections, and demonstrating expertise. • Closing Techniques: This unit covers different closing techniques used in sales negotiations, including the assumptive close, the alternative choice close, and the trial close. • Negotiating Price and Terms: This unit teaches how to negotiate price and terms during sales negotiations. It covers techniques for anchoring, concession planning, and trade-offs. • Handling Difficult Situations: This unit discusses how to handle difficult situations during sales negotiations, including how to deal with aggressive, unreasonable, or indecisive customers. • Following Up After Sales Negotiations: This unit covers the importance of following up after sales negotiations, including how to confirm agreements, handle post-sale issues, and build long-term relationships.
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Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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